Cisco Jabber Minimum Version Restriction - Update Now
Versions older than 14.1.0 will lose phone and messaging.
This event is: Resolved
Due to security reasons, Unified Communications is placing a restriction on Jabber clients older than version 14.1.0.
PLATFORMS AFFECTED:
CMU Cisco Jabber
CRITICAL IMPACT:
The Unified Communications team will be implementing the Jabber Minimum version restriction on Tuesday, August 16, 2022 at 7:30 AM. We will be setting the minimum version to 14.1.0 for security reasons. As such, any user utilizing an older version than 14.1.0 on Windows/Mac will be unable to connect to Jabber for phone or messaging services.
If you do not update, once the restriction is in place on August 16, 2022, you will receive the following error message:
"Cannot communicate with the server. Reset Cisco Jabber to continue (File->Reset Cisco Jabber)"
WHAT YOU HAVE TO DO:
Visit the Computing Services website to download the newest version at https://www.cmu.edu/computing/software/all/cisco-jabber/index.html. If you experience an issue, please send an email to the Unified Communications team at tc-help@andrew.cmu.edu.